Direct or Supplier Relationship?

Some people deal direct with the manufacturer and others deal through a supplier. When you deal with a middle person, you are paying additional mark up and waiting due to several extra required steps to begin processing an order. When dealing direct you have more control over the relationship so it’s wise to carefully weigh your options before making a decision.

Location

Where is the chemical manufacturer located? If you are in the UK, for instance, you may want someone local, particularly if you need to meet with the company to discuss your needs and particularly if you want to tour the facility before making a decision. If you are in the U.S, and you cater to a European market you might still be willing to go with someone in the UK, depending on the market you service and other factors as well. Carefully look at your business model and consider the pros and cons of doing business with someone local versus someone overseas.

Reputation

Check out the reputation of the chemical company you plan on dealing with. Who are their existing and past clients? What do their existing and past customers say about them? What is their safety record like? Are they the sort of company your business brand should align itself with?How fast can get they take products from concept to market for you? Do some due diligence before signing a contract.

Customer Service

It can be evident quickly through the sourcing process whether or not a company makes customer service and client satisfaction a priority. How long do they take to return calls? Do they make promises on delivery dates? Finding the right company to deal with, particularly if you rely on them for a component of your business, or to manufacture something that you sell, will help you make your own business more streamlined and profitable.

Diversity

Is the company able to supply a diverse set of products for your needs today and tomorrow? What about packaging and what about storage? Some companies specialise in one area of manufacture whereas others offer an array of manufacturing and related products and services. Consider your needs both today as well as tomorrow when solidifying a business relationship with someone will manufacture something you need.

Cost

Of course pricing is going to be a consideration. But, beyond the unit cost, consider the cost of doing business as well. Looking at the above factors can help you find a manufacturer that is easy to do business with.